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Return and Exchange Policy

At Satika, your satisfaction is our priority. We aim to provide a seamless return and exchange experience to ensure your complete contentment with your purchase. Kindly review the following guidelines:

1. Returns and Exchanges Eligibility:

  • Time Frame: Initiate a return or exchange within 7 days of the delivery date. Requests beyond this period may not be processed.

  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached. Returns or exchanges may be refused for items not meeting these conditions.

2. How to Initiate a Return or Exchange:

  • Contact Us: Reach out to our customer support team via email or phone (sales@satika.live or +91 7848-098586). Provide your order number and reason for the return or exchange.

  • Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions for the return process.

3. Return Shipping:

  • Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

  • Shipping Method: We recommend using a trackable shipping method to ensure safe delivery. We are not liable for lost or damaged returns during transit.

4. Refunds:

  • Refunds: Refunds will be issued to the original payment method used for the purchase, minus any applicable shipping fees. Allow 5-7 business days for the refund to reflect in your account.

5. Exchanges:

  • Exchange Process: Specify your preference for size, color, or style when initiating an exchange. We'll endeavor to accommodate your request, subject to availability.

  • Exchange Shipping: We cover shipping costs for sending the exchanged item back to you.

6. Final Sale Items:

  • Non-Returnable Items: Certain items, like clearance or final sale items, may not be eligible for return or exchange. Review the product description or contact us for clarification before purchase.

7. Contact Us:

For inquiries or further assistance regarding our return and exchange policy, reach out to our customer support team. We're here to assist you!

Thank you for choosing Satika. Your satisfaction is greatly valued!