Frequently asked questions

Welcome to Satika – your trusted destination to buy authentic Odisha handloom sarees online. Whether you're shopping for a Sambalpuri saree, Bomkai silk saree, cotton handloom saree, or festive ethnic wear, these FAQs will help you shop with confidence.

1. What makes Satika different from other online saree stores?

Satika specializes in authentic Odisha handloom sarees sourced directly from skilled weavers. Every saree reflects traditional craftsmanship, premium quality fabrics, and timeless designs, ensuring you receive genuine handwoven products.
2. What types of sarees can I buy from Satika?

Our collection includes:

  • Sambalpuri Sarees
  • Sambalpuri Silk Sarees
  • Sambalpuri Cotton Sarees
  • Bomkai Sarees
  • Ikat Sarees
  • Handloom Cotton Sarees
  • Linen Sarees
  • Traditional Odisha Sarees
  • Festival & Wedding Sarees
  • Office Wear Sarees
  • Daily Wear Cotton Sarees

We regularly introduce new collections throughout the year.
3. Are your sarees genuine handloom products?

Yes. All our sarees are sourced from trusted weaving communities in Odisha. Slight weaving variations are natural characteristics of handcrafted textiles and are a sign of authenticity.
4. How do I choose the right saree online?

When selecting a saree, consider:

  • Fabric (Cotton, Silk, Linen)
  • Occasion (Wedding, Office, Festival, Casual)
  • Color preference
  • Budget
  • Traditional or contemporary design

Each product page includes detailed descriptions, fabric information, dimensions, and high-quality images.
5. Are the product photos real?

Yes. We use actual product photographs to showcase our sarees. However, slight colour differences may occur due to screen settings and lighting conditions.
6. Is shopping on Satika safe?

Absolutely. Our website uses secure checkout technology and trusted payment gateways to protect your personal and payment information.
7. What payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking

All transactions are processed securely.
8. How do I place an order?

Shopping is easy:

  1. Browse your favourite saree.
  2. Click Add to Cart.
  3. Proceed to Checkout.
  4. Enter your delivery details.
  5. Complete your payment securely.
  6. Receive your order confirmation instantly.
9. Do you offer Cash on Delivery (COD)?

If Cash on Delivery is available for your location, it will appear as a payment option during checkout.
10. How long does delivery take?

Typical delivery timelines are:

  • Processing: 1–2 Business Days
  • Metro Cities: 3–5 Business Days
  • Other Locations: 5–7 Business Days

Delivery times may vary during festivals or due to courier delays.
11. Do you deliver across India?

Yes. We deliver to most serviceable PIN codes across India through reliable courier partners.
12. Can I track my order?

Yes. Once your order is dispatched, you'll receive a tracking link via email or SMS so you can monitor your shipment.
13. Can I cancel my order?

Orders can usually be cancelled before shipment. Once dispatched, cancellation may not be possible. Please contact our support team as soon as possible.
14. What is your return and exchange policy?

If you receive a damaged, defective, or incorrect product, you may request a return or exchange according to our Return & Exchange Policy.

Products should remain:

  • Unused
  • Unwashed
  • In original condition
  • With tags and packaging intact
15.  What if I receive a damaged saree?

Contact us immediately with:

  • Order Number
  • Product Photos
  • Packaging Photos

Our team will review your request and provide a prompt resolution.
16.  Do your sarees include a blouse piece?

Most sarees include an unstitched blouse piece unless otherwise specified on the product page.
17.  How should I wash and care for my handloom saree?

For longer life:

  • Dry clean first.
  • Hand wash separately using mild detergent if recommended.
  • Avoid harsh chemicals.
  • Dry in shade.
  • Store folded in a cool, dry place.
18.  Are your sarees suitable for weddings and festivals?

Yes. Our collection includes elegant sarees for:

  • Weddings
  • Bridal Functions
  • Festivals
  • Puja Celebrations
  • Office Events
  • Family Gatherings
  • Gifts
19.  Why should I buy Odisha handloom sarees?

Odisha handloom sarees are known for:

  • Rich weaving heritage
  • Intricate Ikat craftsmanship
  • Premium natural fabrics
  • Comfortable all-day wear
  • Timeless traditional designs
  • Excellent durability

Each saree supports local artisans and preserves India's weaving traditions.
20.  Do you offer discounts and seasonal sales?

Yes. We frequently offer festive discounts, exclusive collections, and limited-time deals. Subscribe to our newsletter and follow Satika on social media for updates.
21.  How can I contact Satika?

Our customer support team is happy to help with product recommendations, order assistance, delivery queries, and after-sales support. Visit our Contact Us page or use the contact information available on our website.