Return and Exchange Policy

At Satika, we take pride in offering authentic handwoven sarees and traditional textiles that are carefully inspected before dispatch. Your satisfaction is important to us, and we aim to provide a smooth and transparent shopping experience.

Return & Exchange Eligibility

Satika offers free returns and exchanges for eligible products within 7 days of delivery.

Returns or exchanges may be requested for:

  • Damaged products.

  • Incorrect products.

  • Products with a manufacturing defect.

  • Eligible change-of-mind or personal-preference returns.

To be eligible, the product must be unused, unworn, unwashed, unaltered, and returned in its original condition with original packaging, tags, labels, and accessories, where applicable.

Return Shipping

Returns are free for eligible products. Satika will provide or arrange the applicable return shipping at no additional cost to the customer.

Customers will not be charged a return shipping fee for eligible returns accepted under this policy.

Return Request Period

Eligible returns must be requested within 7 days of delivery.

For damaged, defective, or incorrect products, please notify Satika within 48 hours of delivery so that we can review the issue promptly. This 48-hour notification period does not change the 7-day return window for eligible returns.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

  • Your Order ID.

  • Clear photographs of the product.

  • Clear photographs of the packaging.

  • A description of the issue.

  • A continuous unboxing video, where available.

Satika may request additional information or photographs when necessary to review a return or exchange request.

Return & Exchange Process

Return and exchange requests will be reviewed after we receive the required information.

If a return or exchange is approved, Satika will provide instructions for returning the product.

For eligible returns, return shipping is free and no return shipping fee will be charged to the customer.

For approved exchanges, Satika will arrange the return and replacement process at no additional return shipping cost to the customer, subject to product availability.

Returned products will be inspected after receipt.

If the requested replacement product is unavailable, Satika may offer a suitable alternative or an eligible refund.

Refund Policy

Approved refunds will be initiated to the original payment method after the returned product is received and successfully passes our quality inspection.

Refunds will generally be initiated within 3 business days after the quality inspection is completed.

The time required for the refund to appear in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Non-Returnable & Non-Exchangeable Items

The following products are not eligible for return or exchange:

  • Products that have been used, worn, washed, altered, ironed, or damaged after delivery.

  • Products returned without original packaging, tags, labels, or accessories, where applicable.

  • Custom-made products.

  • Personalised products.

  • Made-to-order products.

Natural variations in handloom and handcrafted products are not considered manufacturing defects.

These may include:

  • Slight variations in weave.

  • Slight variations in texture.

  • Minor colour variations.

  • Variations in motifs or finish.

Colours may also appear slightly different depending on your screen, monitor, mobile device, display settings, lighting, and photography conditions.

Handcrafted Product Disclaimer

Every Satika saree is crafted with care and may have natural variations that are characteristic of authentic handloom and handcrafted products.

These variations contribute to the uniqueness of each saree and should not be considered defects when they are consistent with the nature of the product.

Cancellation

Orders may be cancelled before dispatch by contacting Satika customer support as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is approved after payment, the applicable refund will be processed to the original payment method.

Need Assistance?

If you have questions regarding your order, return, exchange, or refund, please contact our customer support team.

Please include your Order ID when contacting us about an existing order.

Satika

Business Address:
2nd Floor, GA 10, Niladrivihar
Bhubaneswar, Odisha 751021
India

Email: sales@satika.live
Phone / WhatsApp: +91 7848098586
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST