Return and Exchange Policy

At Satika, we take pride in offering authentic handwoven sarees that are carefully inspected before dispatch. Your satisfaction is important to us. We are committed to delivering only authentic, original handwoven sarees, carefully inspected to ensure they reach you in perfect condition.

Return & Exchange Eligibility

We accept return or exchange requests only if:

You receive a damaged product.
You receive an incorrect product.
You receive a product with a manufacturing defect.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us review your request promptly, please share:

Your Order ID.
Clear photographs of the product and packaging.
A continuous unboxing video (strongly recommended), as it helps us verify claims quickly.

In some cases, our team may request additional information or supporting evidence to process your request.

Return & Exchange Process

All eligible requests are reviewed within 2–3 business days after receiving the required information.
Once approved, Satika will provide instructions for the return or exchange process.
If a return or exchange request is approved, the customer is responsible for securely packing and returning the product to the address provided by Satika. The cost of return shipping shall be borne by the customer.
After the returned product is received and passes our quality inspection, the approved replacement or refund will be processed.
If the same product is unavailable, we may offer an exchange for a similar product or issue a refund, as applicable.

Refund Policy

If a replacement or exchange is not possible, an eligible refund will be processed to the original payment method used during purchase.

Refund processing timelines may vary depending on your payment provider or banking institution.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted in the following situations:

Change of mind or personal preference.
Colour differences caused by screen, monitor, or mobile display settings.
Slight variations in weave, texture, colour, motifs, or finish, as these are natural characteristics of genuine handcrafted handloom products and are not considered manufacturing defects.
Products that have been used, washed, altered, ironed, or damaged after delivery.
Products returned without original packaging, tags, or accessories.
Custom-made, personalised, or made-to-order products.

Handcrafted Product Disclaimer

Every Satika saree is handcrafted by skilled artisans. Minor variations in weave, texture, colour, and design are a hallmark of authentic handloom craftsmanship, making each piece unique.